Synchronize your system clock with the network (Windows computer or laptop) Type of deviceĬhoose the type of device that is having difficulty signing in: If you don't have another device available right now, go to the Type of device section. If you aren't able to sign in to Skype for Business Online on another device, go to the Sign in on to another network section. If you are able to sign in to Skype for Business Online on another computer, or on a tablet or smartphone, go to the Type of device section. If this method doesn't resolve your issue, sign in on another device. Wait 30 minutes, and then ask the user to try signing in again. Your user license screen may be different from this example. Verify that the user is licensed for Skype for Business Online. In the right pane, select Licenses and Apps. Go to Users > Active users, select the user that you want to check the license status.
Valid Skype for Business userĬheck that the affected users have a valid Skype for Business license with the following steps: If the issue still exists, contact support. If the users can't sign in to Microsoft 365, ask them to try the troubleshooting steps suggested in You can't sign in to Microsoft 365, Azure, or Intune. If the users can't sign in to Microsoft 365, see the Can't sign in to Microsoft 365 section.
If the affected users can sign in to Microsoft 365 portal at here, go to Valid Skype for Business user. One user, or a few users here and there affected Access to Microsoft 365 on the web The amount of time you spend will depend on the type of Microsoft 365 installation you have, and the root causes of your sign-in issues. Then we'll take you through a series of troubleshooting steps and configuration checks that are specific to your situation. This article will begin by asking you questions about your installation and the symptoms you're experiencing.
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